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Windows® Marketplace Frequently Asked Questions

Do you need help with Windows Marketplace for Mobile? Find answers to your questions here.

Registration
Do I have to register to purchase apps?
Does it cost me anything to sign up for Windows Marketplace for Mobile?
Do I need a Windows Live ID to browse Windows Marketplace?
How do I sign in if I don’t have a Windows Live ID?
Do I need a credit card to sign up?
How do I sign in to my account?
Shopping
How do I find an app?
How do I purchase apps using the Web site?
Can I continue to shop and purchase apps while another is installing?
What happens if I’m roaming?
If I purchase an app in a foreign country/region, will I pay the cost in my native currency or the local cost?
Why does Windows Marketplace show me English-language apps if I am in a non-English market?
I’m having trouble seeing Windows Marketplace on my phone. Can I fix this?
Marketplace is not displayed in the correct language. How do I change it?
Why can’t I buy an application from a market in a different country or region?
Billing
Can I pay with a payment service? What are accepted forms of payment?
How do I change my credit card information or billing preference?
How are credit card billing issues handled?
How are issues with purchases on my mobile phone bill handled?
Downloading and Installing
How do I install an app?
How do I remove an app from my phone?
Does connecting to Windows Marketplace via a USB connection to my PC or a WiFi network result in faster download speeds?
Can I share apps with my family and friends?
I see that there are updates for the apps I’ve purchased, how do I download them?
Do updates for apps cost me money?
I changed my phone or phone number, how do I move my applications to the new phone?
How can I keep a backup copy of my apps?
What should I do if I try to download an app and my memory is full?
Is there a limit to how many phones I can download to?
Why can’t I install apps to my storage card?
Why can’t I have more than 5 Windows phones associated with my account?
How do I leave a Rating or Review for an application?
Refunds
What is the refund policy?
How much time do I have to request a refund?
How long before the cost is charged back to my credit card?
How many times can I request a refund?
If I request a refund, can I keep the app?
Technical Support
Where do I get help for an app I downloaded?
I paid for an app but can’t download it. Who do I call?
I paid for an app, but uninstalled it and deleted it from my phone. Now I want it back.
How are technical issues for Windows Marketplace handled?
What if the ISV no longer supports an application I’ve purchased or is not responding to my complaints?
Why can't I download large files over my cellular connection?
Additional Questions
How do I know if I have a Windows Mobile 6.5 phone?
How can I install Windows Marketplace on my Windows Mobile 6/6.1 phone?
What is the update prompt I see when I sign in or launch Windows Marketplace?
Why does Windows Marketplace on my phone force me to upgrade before I can shop?
How do I change my market on the Web site?
How do I protect my children from any inappropriate applications or content?
I found an application to be offensive. Who can I report this to?
I travel frequently. What happens if I change my SIM card?
If I change mobile operators do I get to keep my applications?
Where can I get a Windows phone?
I have an older Windows Mobile 6 or 6.1 phone, how can I get Marketplace?
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